Marketing & Sales Policies
Asiana Travel Mate's fundamental approach to marketing and sales is built on the principles of integrity, providing accurate information, continual product development and optimal values. Our priority is to deliver our marketing promises, address and rectify any grievances and continually anticipate our traveler's needs and orientations. We believe in building a trustworthy brand and in growing individual, corporate and communal relationships for the longer term, rather than mere marketing rhetoric, gimmicks or short term gains. These ethics guide our sales team and are embedded in every aspect of our operations as part of our corporate culture of "Responsible Travel and Sharing."
Sales & Customer Service Offices
To serve our travelers and potential customers better, we have established a total of 06 offices in the principle cities of north, central and south Vietnam, besides Cambodia and Laos. Our Vietnam offices are located in the major tourist districts of Hanoi, Hue and Ho Chi Minh City (Saigon) for greater visibility and access, as well as in the Cambodian capital of Phnom Penh and Vientiane in Laos.
Extended Service Features
These modern and comfortable sales offices are staffed by our travel consultants for extended hours, (from 08:30 hrs to 21:00 hrs local time), and for the convenience of travelers, cash dispensers (ATM) and currency exchange counters are located in several of our premises. As an added convenience, high quality mountain bicycles with safety headgear are available at all our offices.
Internet Sales & Consultancy Services
Extending our information, planning, and customization and reservation services globally, Asiana Travel Mate maintains an interactive presence on the Internet to provide free, spontaneous consultancy across differing time and geographical zones. Travelers may spontaneously communicate with our consultants through the free, downloadable text and voice messaging software SKYPE. In matters of extreme urgency, crisis or emergencies, telephone hotlines connect our travelers directly to management or the company's directors
Asiana Travel Mate's fundamental approach to marketing and sales is built on the principles of integrity, providing accurate information, continual product development and optimal values. Our priority is to deliver our marketing promises, address and rectify any grievances and continually anticipate our traveler's needs and orientations. We believe in building a trustworthy brand and in growing individual, corporate and communal relationships for the longer term, rather than mere marketing rhetoric, gimmicks or short term gains. These ethics guide our sales team and are embedded in every aspect of our operations as part of our corporate culture of "Responsible Travel and Sharing."
Sales & Customer Service Offices
To serve our travelers and potential customers better, we have established a total of 06 offices in the principle cities of north, central and south Vietnam, besides Cambodia and Laos. Our Vietnam offices are located in the major tourist districts of Hanoi, Hue and Ho Chi Minh City (Saigon) for greater visibility and access, as well as in the Cambodian capital of Phnom Penh and Vientiane in Laos.
Extended Service Features
These modern and comfortable sales offices are staffed by our travel consultants for extended hours, (from 08:30 hrs to 21:00 hrs local time), and for the convenience of travelers, cash dispensers (ATM) and currency exchange counters are located in several of our premises. As an added convenience, high quality mountain bicycles with safety headgear are available at all our offices.
Internet Sales & Consultancy Services
Extending our information, planning, and customization and reservation services globally, Asiana Travel Mate maintains an interactive presence on the Internet to provide free, spontaneous consultancy across differing time and geographical zones. Travelers may spontaneously communicate with our consultants through the free, downloadable text and voice messaging software SKYPE. In matters of extreme urgency, crisis or emergencies, telephone hotlines connect our travelers directly to management or the company's directors
